Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@vlspain.com

Currently you can make your purchase from;

Albania (AL) Alemania (DE) Anguila (AI) Antigua (AG) Arabia Saudi (SA) Argelia (DZ) Argentina (AR) Aruba (AW) Australia (AU) Austria (AT) Bahamas (BS) Bahrein (BH) Bangladesh (BD) Barbados (BB) Bélgica (BE) Belice (BZ) Bielorrusia (BY) Bolivia (BO) Bonaire (XB) Bosnia & Herzegovina(BA) Brasil (BR) Brunei (BN) Bulgaria (BG) Bután (BT) Camboya (KH) Canadá (CA) Chile (CL) China (CN) Chipre (CY) Ciudad de Vaticano (VA) Colombia (CO) Corea, Rep. de (KR) Costa Rica (CR) Croacia (HR) Curasao (XC) Dinamarca (DK) Dominica (DM) Ecuador (EC) Egipto (EG) El Salvador (SV) Emir. Árabes Unidos (AE) Eslovaquia (SK) Eslovenia (SI) Estados Unidos (US) Estonia (EE) Federación Rusa (RU) Filipinas (PH) Finlandia (FI) Francia (FR) Gibraltar (GI) Granada (GD) Grecia (GR) Groenlandia (GL) Guadalupe (GP) Guam (GU) Guatemala (GT) Guayana Francesa (GF) Guernesey (GG) Guyana (GY) Haiti (HT) Holanda (NL) Honduras (HN) Hong Kong (HK) Hungría (HU) India (IN) Indonesia (ID) Irlanda (IE) Islandia (IS) Islas Bermudas (BM) Islas Caimán (KY) Islas Cook (CK) Islas Feroe (FO) Islas Fiji (FJ) Islas Malvinas (FK) Islas Marianas (MP) Islas Marshall (MH) Islas Solomón (SB) Islas Turcas y Caicos (TC) Islas Virgenes (GB) (VG) Islas Virgenes (USA) (VI) Israel (IL) Italia (IT) Jamaica (JM) Japón (JP) Jersey (JE) Jordania (JO) Kiribati (KI) Kosovo (KV) Kuwait (KW) Laos (LA) Letonia (LV) Líbano (LB) Libia (LY) Liechtenstein (LI) Lituania (LT) Luxemburgo (LU) Macao (MO) Macedonia del Norte (MK) Malasia (MY) Maldivas (MV) Malta (MT) Marruecos (MA) Martinica (MQ) México (MX) Micronesia (FM) Moldavia, Rep. de (MD) Mónaco (MC) Mongolia (MN) Montenegro, Rep. de (ME) Montserrat (MS) Myanmar (MM) Nauru (NR) Nepal (NP) Nevis (XN) Nicaragua (NI) Niue (NU) Noruega (NO) Nueva Caledonia (NC) Nueva Zelanda (NZ) Omán (OM) Palaos (PW) Panamá (PA) Papúa Nueva Guinea (PG) Paraguay (PY) Perú (PE) Polonia (PL) Portugal (PT) Puerto Rico (PR) Qatar (QA) Reino Unido (GB) Rep. Checa (CZ) Rep. Dominicana (DO) Rumania (RO) Samoa (WS) Samoa Americana (AS) San Bartolome (XY) "San Cristóbal y Nieves (KN) San Eustaquio (XE) San Marino (SM) San Martín (XM) San Vincente (VC) Serbia (RS) Singapur (SG) Sri Lanka (LK) Sta. Lucía (LC) Suecia (SE) Suiza (CH) Surinam (SR) Tahiti (PF) Tailandia (TH) Taiwán (TW) Timor Oriental (TL) Tonga (TO) Trinidad y Tobago (TT) Túnez (TN) Turquía (TR) Tuvalu (TV) Ucrania (UA) Uruguay (UY) Vanuatu (VU) Venezuela (VE) Vietnam (VN) 

Right now you can browse our site in English and Spanish. 

Yes, in our Newsletter there is a direct link through which you can unsubscribe. 

Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact our customer service department. Sending an email to help@vlspain.com 

Yes, you can view the updated status of your order in real time. To do this, go to the "tracking number" section and enter the tracking number of your order. 

Yes, from the shopping cart you can remove items that you do not want as long as you have not processed the order. 

Yes. You can cancel your order, as long as the state of it allows it.  

If you accidentally receive an item that you have not ordered, please contact our Customer Service Dept. at hello@vlspain.com in order to receive instructions on how to proceed.